Michigan IT Newsletter: June 2016
In this Issue
- Modern options replace MTokens this summer
- Canvas Crew continues support efforts
- StaffWorks 2016: Sharing best practices & great ideas
- Merit celebrates 50 years
- Job shadowing improves customer service
- Kudos & Campus News
- Training & Events
- Safe Computing
- Project Updates
- Service Updates
- IT Governance
- IT Publications
Modern options replace MTokens this summer
What is two-factor authentication?
Email scams, malware, and phishing attacks can put your UMICH user and personal accounts and passwords at risk. Two-factor authentication protects you and the university even if your password is stolen. Two-factor does this by asking you to provide two pieces of your identity when logging in:
- Something you know, such as your UMICH password
- Something you have, such as an app or a tokencode
Many people are already using two-factor authentication to secure their personal bank accounts. Some even require it. And at universities that have experienced major data breaches (Penn State is one to look up!) two-factor is one of the first places they’ve looked to make their campus IT infrastructure more secure.
Later this year, the U-M campus community will be able to opt-in to this extra security to protect personal data in Wolverine Access or in Google Apps for Education.
Got an MToken you’re not using? Drop it off in person at any of the MToken Distribution Centers, or send it via campus mail to ITS Access & Accounts in the Administrative Services Building.
by Jessica Rohr, ITS Communications
After nearly 11 years of providing U-M community members with a secure login method, MTokens will be replaced this summer with new, more flexible options from Ann Arbor-based Duo Security. The new solution through Duo supports the U-M IT security strategy to enhance the protection of our institutional and personal data against ever-increasing and sophisticated threats and attacks.
On July 20, those who currently log in to MToken-protected systems through Wolverine Access will stop using their MToken—whether hardtoken or softtoken—and begin using Duo two-factor authentication instead. Some departmental systems that require MTokens may also switch on July 20. (See the full timeline, including UMHS, accompanying this article.)
Duo includes an app that lets you push a notification to your mobile device to approve your login. At other universities where Duo is used, most people find the app to be the most convenient option. Other options include a phone call (flip-phones and desk phones welcome!), passcodes via text message, or Duo hardware tokens.
The implementation team is working with unit reps, security unit liaisons, and others in units to provide communication support and in-person drop-in sessions for MToken users. After the initial switch in July, units will have the opportunity to protect their own systems with Duo. Later this year, individuals will be able to use Duo to further protect their personal information, such as W-2s and direct deposit forms, when logging in to self-service options in Wolverine Access.
If you’re one of the 18,000 current MToken holders, expect to hear more from ITS and/or your unit in the coming months. In the meantime, you might need to start looking for a new keychain. Learn more at New Two-Factor Options to Replace MTokens.
Canvas Crew continues support efforts
by Tanya Madhani, ITS Communications Intern; photo by Jeff Ziegler, ITS
Over the past few weeks, faculty members from across campus have been meeting with the Canvas Crew, a group of students and full-time staff dedicated to helping instructors switch from CTools to Canvas.
From May 9 until mid-September, the Canvas Crew is providing personal, one-on-one support in offices, or at drop-in locations at the Hatcher Graduate Library Scholarspace and Duderstadt Center. The Canvas Crew responds to 12-15 requests for assistance every day, either for help with Canvas or conversion of materials from CTools.
“Our team has a lot of capacity during the spring and summer terms,” says John Johnston, teaching and learning product manager for ITS. “We encourage instructors to reach out early to avoid the crunch period in late August when there is typically a high demand for resources.”
- Looking to convert your course materials from CTools to Canvas? Fill out a Convert2Canvas form.
- Learn how to use your Canvas site to its full potential: Visit Canvas at Michigan and enroll in the site for more for tips and information.
- Consult the Canvas Quick Start Tutorial for a self-guided tutorial on how to set-up a basic course in Canvas.
- Canvas Training Opportunities is a comprehensive list of support materials, workshops, and consulting opportunities.
U-M is providing Canvas assistance for instructors through several programs (see sidebar), but the Canvas Crew is focused on time-efficient, personalized assistance. “The idea that faculty won’t be able to use CTools anymore can definitely be a little bit stressful,” said Christopher Seeman, LSA student and Canvas Crew member. To address this concern, Seeman said the Canvas Crew focuses first on getting faculty and instructors acclimated to Canvas and teaching them how to use it.
Janet Maylie, associate professor of theatre and drama, is switching to Canvas from CTools this summer. “I purposely delayed switching to Canvas since CTools was working for me,” she said. “I wanted the downtime of the summer break to learn how to use [Canvas].”
Professor Maylie made an appointment for the Canvas Crew to meet her in her office. “They took initiative, went above and beyond in terms of their help with transitioning from CTools to Canvas, and were patient and informative in working with me,” she said. Now, after consulting with the Canvas Crew, Professor Maylie said working with Canvas is easy for her.
Contact the Canvas Crew to schedule an in-office consultation any time Monday to Friday, 8 a.m. to 5 p.m. Drop-in hours will continue throughout the summer from Monday to Thursday, 10 a.m. to 4 p.m. at the Hatcher Library Scholarspace, and Tuesdays, 10 a.m. to 4 p.m. at the Duderstadt Center.
StaffWorks 2016: Sharing best practices & great ideas
by Joshua Simon, Senior Systems Administrator, LSA; photos by Matt Snyder, University Human Resources
On Wednesday, May 11, U-M Voices of the Staff held its third StaffWorks Best Practices and Technology Conference. The event is a unique opportunity for staff from all three campuses and the health system to come together and celebrate success, share knowledge, and network. “As a first time attendee, I was very impressed with the quality and quantity of great ideas being shared. I made a surprising number of new personal connections that are going to help me improve my work here at the university," says Dave Wentworth, regional energy manager with Plant Operations.
This year's conference at the Stephen M. Ross School of Business showcased the use of best practices and technology by staff in support of the services and operations of the university. More than 400 staff participated. The event featured:
- A leadership panel discussion with (pictured l-r) Laurita Thomas, associate vice president of Human Resources; Kevin Hegarty, executive vice president, chief financial officer, and interim chief information officer and associate vice president, Information and Technology Services; Sucheta Joshi, associate professor of pediatrics and communicable diseases, Medical School; and Amy Byron-Oilar, chief people officer, Ross School of Business
- Presentation of the President's Staff Innovation Award
- 16 breakout speaker presentations, all of which were recorded and which should be on the StaffWorks website by late June
- Nearly 100 poster presentations in areas as diverse as information technology, faculty and student services, and communications, among others
The conference, first held in 2011 and again in 2013, has been well-received. Feedback was positive for the 2016 event as well. Jocelyn Anderson, web applications developer for the Department of Psychology in LSA, was “inspired by the depth and diversity of the work and the ideas presented.” John Gallias, senior desktop support specialist with LSA IT, says he "got to meet a diverse range of people from across the university who seemed to really care and be engaged in finding the best way to do their jobs. Further events will only continue to strengthen our ability to find common solutions, and learn to leverage them where it makes the most sense."
Anderson and Gallias both added that they were able to bring some great ideas back to their departments. Donna Hurst, lead surgery scheduler at the Cardiovascular Center, agrees: "Anytime I am able to attend an event or class and leave having learned something new, it is a good day—and StaffWorks gave me so many new things to walk away with."
Merit celebrates 50 years
by Ken Caldwell, ITS Communications; Photos by Ken Caldwell and Katherine Johnson, Merit Network
This year, more than 400 IT professionals from across the country attended the Merit Member Conference in Ypsilanti—Merit’s largest conference ever. The two-day event included a unique gala featuring speeches from individual IT leaders and member organizations.
In a moment of pride for the Michigan IT community, Joanna Young, CIO of Michigan State University and Merit Board of Directors chair, and Joe Sawasky, Merit president and CEO, presented former U-M CIO Laura Patterson with a special accolade. Patterson, now retired, was recognized for her contributions and leadership while serving on Merit's Board of Directors.
David Behen, CIO for the State of Michigan, also presented an honor from Governor Rick Snyder to Sawasky, who accepted the recognition on behalf of Merit Network.
Later that evening, industry leaders Doug Van Houweling from U-M and Stephen Wolff from Internet2 (pictured) treated the audience to recollections about the early days of Merit, NSFNET, and the technologies that influenced what we know today as the commercial internet.
- Pamela Gabel, executive director of the U-M Shared Services Center, explored the cost of turnover, defined employee engagement, and introduced a methodology to implement an effective employee retention plan.
- “Gigabit Apps” solicited audience ideas about the uses of super-speed bandwidth. With an emphasis on solving real-world problems, the panel outlined how gigabit bandwidth can benefit the healthcare and automotive industries.
- Desktop Technology Services (DTS) from Wayne State University presented on “Achieving a well-managed and centralized desktop computing environment.” Echoing U-M's MiWorkspace, DTS supports 2,500 users with managed machines across 65 administrative units.
- Babak Javadi of The CORE Group showed how electronic locks can be attacked, compromised, and bypassed. Javadi, respected by professionals and hackers alike in the physical security community, explained the shortcomings of popular access control technologies, and methods of cloning credentials and spoofing badges.
- Four community libraries advocated for video game programs and events to create lifelong patrons at “Gaming in the Library.” Discussion centered around the cultural impact of Minecraft, and explored the artistic achievement, avatars and self-identity, immersive storytelling, and engaged learning offered by gaming.
Job shadowing improves customer service
by Tanya Madhani, ITS Communications Intern; photo by Joel Iverson, ITS Communications
When summarizing the value of cooperation and collaboration, business magnate Andrew Carnegie once wrote: “teamwork is the ability to work together toward a common vision.” ITS Neighborhood IT and Service Center teams embody Carnegie’s advice with their latest collaborative effort, MiWorkspace Front Line Support, a pilot program that has, in just a few weeks, improved first contact resolution (FCR) rates by 10 percent.
MiWorkspace Front Line Support is an initiative launched in early May by Phil Ray, manager of the ITS Service Center, and John Hufziger, manager of Neighborhood IT, to improve FCR rates for MiWorkspace calls and customer concerns. Ray hopes the improved resolution rates “will have a huge, positive impact for thousands of faculty and staff.”
Every two weeks, a set of five Neighborhood IT staff rotate into the service center to shadow one of its staff members and then provide direct support to faculty, staff, and students. David Chambers of the Service Center MiWorkspace triage team already feels a change in the Service Center atmosphere as a result of Front Line Support. “The reception in the service center itself has been widely positive, just because of the sheer fact that we now have faces to the names that we work with,” he said. Due to the different groups’ unique skillsets and talents, Chambers believes this collaboration helps drive FCR and improve service excellence.
Jon Hall, a staff member of the Neighborhood IT team, shadowed Chambers during the first rotation of the program. While the experience hasn’t changed the way he interacts with customers, it has impacted his phone support methods. “I’m doing a lot more phone support,” said Hall. “The way I view phone support is that there is no phone. If I was on the phone with a person, I’d be speaking to them in the same way if I was in front of them.”
The Front Line Support pilot, which started on May 2, will run until June 15. After Neighborhood IT and the Service Center complete the pilot, the teams will analyze the data and determine next steps for Front Line Support.
Kudos & Campus News
Got some news to share, or know someone who deserves a shout-out? Let us know!
Tina Matter, senior web designer/administrator in the College of Pharmacy, was the individual recipient of this year's President's Staff Innovation Award for developing a web-based tool used by the dean, administration, faculty, and staff to assess faculty performance in five key areas: teaching, research, service, honors, and awards. The solution she developed provides efficiency, productivity, and cost savings by organizing large amounts of data into a useable interface where faculty can record their activities and leadership can assess their work. The data stored in the underlying database can also be used for other purposes, such as benchmarking, reporting, and awards listings on our website's faculty profile pages. President Schlissel presented Matter’s award at the U-M StaffWorks Technology and Best Practices Conference on May 11. Read about the other winners.
Creating an IT strategic plan
An information technology strategic plan provides tech workers with guidance and ensures that all personnel are working in alignment with the university mission. Staffers may be tasked with supporting the overall university mission, but without a specific strategy they are working with little or no guidance. This article in Campus Technology quotes Cathleen Curley, Darcy Turner, and Christopher Eagle (ITS), and showcases the U-M IT Strategic Plan.
IT Leadership Program graduation
The third cohort of IT leaders graduated from the Michigan IT Leadership Program on May 25 at the Michigan Stadium. The 35 graduates were joined by CFO and Interim CIO Kevin Hegarty as well as their department leadership. As part of the program, participants improved and developed their leadership competencies while strengthening their working relationships with other IT staff staff across the university. “This program reinforced that my challenges aren’t so unique, and that there are many others across the university I can reach out to for input or collaborative problem solving,” said Bryan Martyn, assistant director for software delivery, Medical School Information Services. Former CIO Laura Patterson and the Michigan IT Steering Committee launched the program in 2014 to help align IT efforts to departmental and university-wide IT strategic plan goals. The program requires nearly a full year commitment and includes numerous sessions on various aspects of leadership.
U-M, Google aid in Flint water crisis
A partnership between Google and U-M's Flint and Ann Arbor campuses aims to provide a smartphone app and other digital tools to help Flint residents and officials manage that city's ongoing water crisis. The tools will help predict where lead levels will be highest in the city's water, and pull together information and resources for those affected. The project is made possible by a $150,000 grant from Google. "This investment by Google is an outstanding commitment to our community. It creates an ideal combination of an industry powerhouse with faculty expertise. It will create new opportunities for students and continue building community partnerships—all so that we can provide quick and critically important information and analysis for our community as we move forward," said UM-Flint Chancellor Susan E. Borrego.
Social à la carte
If you think using smartphones at the dinner table is killing conversations and ruining relationships, you can relax. A quick text or even taking a phone call from your boss may be okay, but not playing Candy Crush or chatting on Facebook. According to researchers Sarita Schoenebeck, assistant professor of information, and doctoral student Carol Moser, not all phone use at meal time is perceived as bad. For example, texting and answering a call are both considered more appropriate than being on social media.
On May 11, EDUCAUSE President John O'Brien met with a small group of Michigan IT staff for a brief discussion about the organization. EDUCAUSE helps those who lead, manage, and use information technology to shape strategic IT decisions within higher education. Membership is open to U.S. and international institutions of higher education, corporations serving the higher education information technology market, and other related associations and organizations. As a member organization, all UMICH staff are encouraged to create a user profile and take advantage of the many benefits available from EDUCAUSE.
Hacking into homes
Engineering Professor Atul Prakash, graduate student Earlence Fernandes, and Jaeyeon Jung (Microsoft Research), were able to hack into the leading “smart home” automation system and essentially get the PIN code to a home’s front door. Their “lock-pick malware app” was one of four attacks that the cybersecurity researchers leveled at an experimental set-up of Samsung’s SmartThings, a top-selling Internet of Things (IoT) platform for consumers. The work is believed to be the first platform-wide study of a real-world connected home system. “At least today, with the one public IoT software platform we looked at, which has been around for several years, there are significant design vulnerabilities from a security perspective” said Professor Prakash. “I would say it’s okay to use as a hobby right now, but I wouldn’t use it where security is paramount.”
A pioneering study of worldwide sleep patterns combines math modeling, mobile apps, and big data to parse the roles society and biology each play in setting sleep schedules. The study—led by Daniel Forger, professor of mathematics and research professor in computational medicine and bioinformatics, and graduate student Olivia Walch—used a free smartphone app they developed to gather robust sleep data from thousands of people in 100 nations. The researchers examined how age, gender, amount of light, and home country affect the amount of shut-eye people around the globe get, when they go to bed, and when they wake up.
U-M faculty and staff, along with the local community, collected an estimated 230 tons of electronic waste to be recycled at a recent annual e-waste event. More than 4,400 vehicles passed through the drop-off locations during the three-day event, May 5-7. Local businesses, nonprofit organizations, and the public filled 23 semi-trailers with broken or unwanted electronics. The collected e-waste will be properly disassembled, shredded, and recycled in an environmentally sound manner at a fully permitted recycling facility. The resulting raw materials are reused to manufacture new items.
Online voting not ready for prime time
The popularity of voting online is growing and will be in place for the upcoming presidential election in more than 30 states, primarily for voters living overseas or serving in the military. But security experts like engineering Professor J. Alex Halderman and some senior governments officials fear there is not enough protection for electronic ballots. They are warning states that any kind of online voting is not yet secure. “We don’t have the technology to vote online safely,” says Professor Halderman, director of U-M’s Center for Computer Security and Society, whose team was able to hack an online voting system during testing. “It will be decades more before internet voting can be secure.”
Paging Dr. Skype
Long after electronic communication and technology have revolutionized other services (like preparing taxes, making travel arrangements, and banking), emails, phone calls, video chats, and other telemedicine applications are gradually supplementing or replacing some types of office visits. For certain kinds of health care, telemedicine holds the promise of providing quality care at substantial cost and time savings. However, a study by Julia Adler-Milstein, an assistant professor at the School of Information and the School of Public Health, found that state laws and medical board requirements influence the extent of telemedicine used by hospitals.
Gypsy Pond Music is a sonic installation by the Digital Music Ensemble under the direction of Stephen Rush, professor of performing arts technology. In the video below, Rush and students discuss this year’s project, which was installed on a pond near the School of Music, Theatre and Dance on North Campus. It used cutting-edge electronics, computer-based audio, and mythic exploration to create a magical ambiance.
Cogitai, a startup co-founded by Satinder Singh, professor of electrical engineering and computer science, will team up with Sony to build artificial intelligence systems that will learn from their own experiences in the world. "We have a shared vision for where AI needs to go," says Professor Singh. "The next wave will be 'continual learning.' It's the idea that machine intelligence will continually grow as it interacts with the world." Major technology companies like Microsoft, Google, IBM, and Amazon have invested heavily in machine learning techniques that teach systems how to think and react like humans.
Training & Events
Contact us to get your event listed.
Community of Practice meetings
Visit the Communities of Practice page for more information and to subscribe to the CoP calendar.
- Analytics & BI: Friday, June 3, 2–4 p.m.; Palmer Commons, Great Lakes North and online. See separate entry below for details.
- Contact Centers: Thursday, June 16, 1– 2:30 p.m.; LSA Building, room 2001. Agenda.
- Cloud: Thursday, June 16; 3:30–4:30 p.m.; location TBD.
- Agile Development: Tuesday, June 21; 3:30–4:30 p.m.; location TBD.
- Project/Program Management: Thursday, June 23, 2:30–4 p.m.; Arbor Lakes Building 3, North Dome.
- Data Integration: Monday, June 27, 9–11 a.m.; Arbor Lakes Building 3, South Dome.
- IT Service Management: Michigan IT Service Mini-Symposium; Wednesday, July 13, 9 a.m.–noon; NCRC Building 16, B001E, B003E, B004E; Theme: Knowledge Management, wth special guests from Ohio State and Notre Dame. See separate entry below for details.
- Agile Development: Tuesday, July 19, 3:30–4:30 p.m.; location TBD.
Gear up at Computer Showcase
Thursday, June 2; 7 a.m.–7 p.m.; both Showcase locations. Want a new Mac or iPad? How about a pair of Beats headphones? Of course you do. Get your new gear at the annual Computer Showcase annual Faculty & Staff Appreciation Day. The one-day event offers the year's best prices on qualifying Mac and iPad models, extended store hours, 10% trade-in bonus, and payroll deduction. You can even pre-order and we’ll arrange delivery. If you're a PC buff, don't feel left out. All purchases on June 2 are eligible for payroll deduction with just 10% down payment. The 10% trade-in bonus also applies to select Samsung smartphones and Samsung, Google, or Microsoft tablets.
Getting Started with Mac and iPad
Friday, June 3; 11 a.m.–noon; Michigan Union Computer Showcase. Computer Showcase hosts a regular series of workshops designed to help you discover new tech and make the most of the tech you already have. Sessions are held Fridays, 11 a.m.–noon on the ground floor of the Michigan Union, and are open to all. Advance registration and BYOD suggested, but not required.
Analytics & BI meeting
Friday, June 3; 2–4 p.m.; Palmer Commons, Great Lakes North, and online. ITS is creating a Learning Analytics Research dataset in partnership with the Office of Digital Education & Innovation. The dataset will include student bio/demo data and student enrollment term data. Glenn Auerbach (ITS) and Kris Steinhoff (DEI) will update us on the progress of this project. Parking info for Palmer Commons. Online participants do not need to pre-register to view the webcast. On the day of the event, log in to Adobe Connect 5-10 minutes before the program starts to take you to the webcast, then:
- Select the "Enter as a Guest" option.
- Type your uniqname.
- Click "Enter Room."
Send questions to ITSwebconfsetup@umich.edu.
Conversation in the Digital Age
Mondays, June 6–July 18; 12:30–2:30 p.m.; Turner Senior Resource Center. We find ways to avoid conversation by e-mailing or texting sometimes to save time, but often to avoid listening to another person or revealing ourselves. Course attendees will read and discuss Sherry Turkle’s Reclaiming Conversation: The Power of Talk in a Digital Age, which describes how these shortcuts undermine our relationships, creativity, and productivity. She relates technology to recent studies on the decline of empathy and self reflection, erosion of relationships, and increasing loneliness, and investigates the effects of social media, on-line education, and compulsive texting. This class from the Osher Lifelong Learning Institute is intended for adults 50+. There is a fee to enroll.
Michigan IT Symposium: Call for Participation
Monday, June 6; proposal submissions open. The Symposium Committee will begin accepting proposals for conference sessions starting June 6. The Michigan IT Symposium is an annual event aimed at creating connections between Michigan IT community members while showcasing the innovation occurring across all U-M campuses. The 2016 event will take place November 21-22 at the Michigan League.
IT4U65: Securing Your Data in M+Box
Tuesday, June 21, 9-9:45 a.m.; online. With unlimited storage, M+Box is a great place for U-M faculty, staff, and students to store and share files. But is it secure? Yes! Your data is encrypted while stored in Box and also during uploads and downloads. But that's not all. The cloud-based service offers additional options to ensure the privacy and security of your files. MaryBeth Stuenkel (ITS) shows how to make M+Box work better for you, using the available security features. Register in My LINC. The webinar recording will be uploaded to our YouTube playlist.
Michigan IT service management mini-symposium
Wednesday, July 13, 9 a.m.–noon; NCRC Building 16, rooms B001E, B003E, B004E. We are looking for show-and-tell style presentations and for people to share their experiences (good and bad) and lessons learned. We're pretty informal, so you don't have to have slides; a simple conversation is good. The themes are based on knowledge management and process adoption. If you are interested in presenting, please propose your ideas.
IT4U64: Getting Access to U-M Administrative Data with OARS
Thursday, July 28; 9-9:45 a.m.; online. Kristen Jackson (ITS) demonstrates the new Online Access Request System (OARS), including how to request access, track the status of your request, and check what access you have. Register in My LINC. See the IT4U YouTube playlist for recordings of past webinars.
Reminder: Secure your devices if you use them for U-M work
If you use your own devices—smartphone, laptop, tablet, and so on—for work, you are responsible for appropriately securing and managing them, as well as for meeting the obligations described in Security of Personally Owned Devices that Access or Maintain Sensitive Institutional Data (SPG 601.33). Your unit may have additional restrictions beyond those found in the SPG. Please check with your unit to see if additional restrictions apply to you.
Learn more on the Safe Computing website:
- Secure Your Devices: For You and the U (video, 2:21)
- University Data and Personally Owned Devices
- Protect Personal Devices & Data
- Protect University Data
Working on a project you'd like share with the Michigan IT community? Let us know!
Canvas transition help
Contact the Canvas Crew to schedule an in-office consultation any time Monday to Friday, 8 a.m. to 5 p.m. Drop-in hours are available throughout the summer from Monday to Thursday, 10 a.m. to 4 p.m. at the Hatcher Library Scholarspace, and Tuesdays, 10 a.m. to 4 p.m. at the Duderstadt Center.
Latest WiFi upgrades
- Recently completed upgrades: Bob & Betty Beyster, School of Nursing (400 N. Ingalls), Oxford Houses
- Buildings currently under construction: Henry Frieze Vaughan Public Health building (SPH 1), Electrical Engineering and Computer Science Building (EECS), Stockwell Hall, South Quad, Mosher Jordan, Hutchins Hall, Dana Building, Lorch Hall, William Cook Legal Research Library, Francis Thomas Jr. Public Health (SPH II), Couzens Hall
- Network design underway: Revelli Band Rehearsal Hall, East Hall, West Hall, Mary Markley Hall, GG Brown, Stearns Frederick, Weiser Hall, Gorguze Family laboratory, Burton Memorial Tower, Alumni Memorial Hall (Museum of Art), Earl V. Moore Building, Perry Building, Alice Lloyd Hall, North Quad, School of Education, Weill Hall (Ford School)
- Site surveys scheduled/completed: Walgreen Theatre, Health Management Research Center, and Stamps Auditorium, Randall Labs
Visit the project website for additional information.
If your unit or group provides an IT service to campus, this space is available for short news items and updates to the Michigan IT community. Send us your information.
New Blue Jeans contract includes most units, students
ITS has partnered with units across campus to fund Blue Jeans through May 31, 2017. The cloud-based conferencing service offers audio, video, and content sharing using a secure, easy-to-use interface, even with some sensitive data. Blue Jeans is available now to most of the campus community, including students, UMHS, and other units that have opted into the campus contract. ITS serves as the administrator for Blue Jeans and bills a share of the contract cost to participating units. A user account is required to schedule, host, or moderate a Blue Jeans meeting, but not to participate in one. Blue Jeans supports conferencing from multiple locations using a variety of devices, including telephone, smartphone, tablet, laptop, or video conference room system. Learn more and register for an account.
Computer Showcase adds on-campus delivery
We often hear from customers that they are not able to make it to the store to pick up their purchase. To help address this need, we are proud to now offer no-charge delivery for departmental orders on the Ann Arbor campus.
- Customers who place orders on the Computer Showcase website can select to pick up at either store location or choose on-campus delivery.
- If the order is placed before noon, M-F, we will deliver the same day. If the order is placed after noon, we will deliver the next business day between 2 and 4 p.m.
- To place an order, please visit the Departmental Ordering page.
M-Pathways financials systems upgrade
ITS is upgrading the M-Pathways Financials and Physical Resources System to version 9.2 on September 19, 2016. Work on the upgrade is well underway and we are partnering with business process owners and units to ensure a smooth transition. Visit the FIN Upgrade website for more information and the latest news. The site will be updated regularly with new information, including key dates (e.g., system outage and transaction cut-off timeframes) and training opportunities.
Office 2016 now available for MWS Mac
On May 20, Microsoft Office 2016 became available in the MiWorkspace Managed Software Center as an optional update. The update will not uninstall Office 2011 from your computer. Visit the Microsoft Support site for additional information about Office 2016 including new or changed features from Office 2011.
- M+Box May Updates: Box App Support and quarterly numbers
- Introducing Single File Collaboration
- M+Box by the Numbers: April 2016
- M+Box April Updates: Document Watermarking, Enriching Scholarship, and more!
- See all updates
- May Monthly Updates
- You can now accept questions from the audience when presenting in Google Slides
- Google Calendar Reminders are coming to the web
- Google Drive is now supporting web notifications in Chrome
- April Monthly Update
- See all updates
M Cloud updates
The M Cloud roadmap (PDF) is now available for review. In addition, the AWS Egress Waiver has been extended with no need for yearly review. For more details, see the overview tab of the M Cloud website.
MiServer & MiDatabase lower rates
A reminder that rates for MiServer and MiDatabase have been finalized and are greatly reduced. The new rates are posted to the MiServer and MiDatabase websites. These rates will go into effect at the next billing cycle. If you have any comments or questions, please direct them to the ITS Service Center.
MiVideo rolls out major new features
- Mechanical closed captions utilizing automatic speech recognition (ASR). File owners can order, edit, and delete free, unlimited machine captions for audio and video files. A searchable, interactive, transcript is also provided. Supported source languages include English, French, German, Spanish, Dutch, and Italian. ASR captions are about 70-80% accurate depending on audio quality, clarity of the speaker, and jargon/technical terminology. The tool comes with an online editor so media owners can correct errors.
- CaptureSpace screen/lecture capture. CaptureSpace is a lightweight client application for Windows and Mac that provides a variety of recording and annotation tools. The application is available in My Media through Canvas and Mediaspace. Types of recordings include any combination of audio, screen, webcam, and PowerPoint presentation.
Visit the MiVideo support site for more information.
New ServiceLink UI with Geneva release
On May 26, ITS upgraded ServiceLink to the latest Geneva release, which included a new user interface. As a cloud-based platform, ServiceNow continually makes improvements and offers new features. Because we try to keep out-of-the-box functionality as much as possible (e.g., removing customizations the product has since incorporated and standardizing the user experience), you will see with this release some new features that might be beneficial to you. We have created an Overview of Changes (log in required) to share noteworthy information about the Geneva upgrade. Join the U-M ServiceLink G+ Community for additional details about this upgrade and for other ServiceLink news.
WiFi certificate upgrade
On May 18, ITS upgraded the certificate that authentication servers use to secure communications for devices connected to MWireless, MWireless-UMHS, and eduroam. Most users who connect to these networks will see a pop-up asking them to accept a new security certificate from radius.umnet.umich.edu. Ann Arbor campus users can run the WiFi Setup Tool or contact the ITS Service Center if they need help. Health System users should request assistance from the UMHS Service Desk at 734-936-8000. NOTE: Some Apple iOS devices will not prompt users to accept a new certificate. Get detailed instructions regarding the certificate change.
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