Michigan IT Newsletter - April 2016

Michigan IT Newsletter from the Office of the CIO

Message from the CIO

As you may have heard, I've decided to move up my retirement date to April 5. It was a difficult decision, but I have learned that when you decide to move on, it's time to move on.
Since announcing my retirement in January, I've had an opportunity to meet with many of you to help define the characteristics needed in the VP for Information Technology and Enterprise CIO. While the search will be an ongoing process, I am confident that I leave you in solid IT footing with a new IT Strategic Plan, a university-wide research computing infrastructure and team, a solid central IT organization, and strong IT leadership across the university. Kevin Hegarty, executive vice president and chief financial officer, will assume the role of interim chief information officer and AVP of ITS.
The Michigan IT community, which consists of 2,700+ IT professionals working across U-M's campuses and health system, is critical to the success of the university, and the importance of continuing to develop the community cannot be overstated. I encourage you to continue to stay engaged, join a community of practice, participate in an event, or reach out to a new colleague. Who knows what you'll learn and where it will take you.
I am truly excited for the next phase of my life, and I thank you for your partnership over the last 23 years. It has been an honor working with you and for such an amazing university.
With warmest regards,

— Laura

Laura McCain Patterson
CIO and Associate Vice President, University of Michigan

Michigan IT impresses debate organizers

By Erik Taipalus, Information Technology Services, UM-Flint

On March 6, a nationally televised Democratic primary debate between Hillary Clinton and Bernie Sanders was held at The Whiting, an auditorium in the Flint Cultural Center. The UM-Flint campus hosted a large contingent of support staff and press from CNN, the Democratic National Committee, and event organizer Harbinger Outreach. For the better part of four days, they occupied several campus buildings, including the Frances Willson Thompson Library, the Harding Mott University Center, and the Recreation Center.

CNN provided extensive coverage of the debate and the activities leading up to it with multiple daily national broadcasts from a temporary set built inside the Thompson Library. The Recreation Center hosted approximately 500 news reporters and support staff within a massive 24,000 square foot space transformed into a press file area, where reporters watched the debate, and a “spin room,” where reporters could interview campaign representatives afterward. (See before and after photos at right.)

Providing customized solutions

The logistical hurdles of providing IT services for this high-profile event were compounded by the fact that multiple groups in the various buildings had specialized needs for wired and wireless network connectivity, as well as analog telephone lines. The Recreation Center presented a particular challenge as some of the rooms were below ground level, making WiFi connectivity for those areas difficult and expensive. It was also necessary to prepare for the university’s bandwidth to be tested as journalists would be uploading and downloading large video files throughout the event. Understanding these needs and providing customized solutions for each group required the combined services of the ITS teams from both the Flint and Ann Arbor campuses.

To provide all the necessary IT services, 19 full-time Flint IT staff, as well as multiple student workers, provided a combined total of over 700 hours of labor in the week leading up to the Sunday night debate. Many of those staff worked a 20-hour shift the day before, and the day of, the debate. This tremendous team effort produced an IT experience lauded by all of the hosted groups as one of the best they have had on the campaign trail thus far for the 2016 debate season.

The connectivity challenge

IT staff for each campaign and press group mentioned multiple times leading up to the event that wireless network coverage is the single biggest hurdle for these types of events. Accordingly, the UM-Flint wireless team beefed up wireless coverage in the Recreation Center to handle an estimated 2,500 concurrent connections. Wireless engineers and IT support staff were on hand during the event to assist with difficulties and reported that they did not receive a single complaint.

Another trouble spot for many reporters and news outlets is that many have equipment that still requires analog telephone lines. Getting analog phone lines in an increasingly VoIP-dominated world often presents difficulties. UM-Ann Arbor ITS staff put forth a tremendous effort to make analog phone lines available on short notice in each building. All the event organizers were impressed by the preparation, expertise, and friendly demeanor displayed by Communication Systems and Data Centers staff.

All the groups hosted on the UM-Flint campus provided overwhelmingly positive feedback about their experience. This was particularly important to the team, knowing that the national attention Flint received during the debate was relevant to helping resolve the ongoing water crisis in the community. Having a strong IT performance meant the press could focus on telling the stories of the people of Flint, as well as the debate. Overall, the event provided an opportunity for the University of Michigan to demonstrate its unwavering commitment to excellence in the tradition of being the leaders and best.

Changes to Health System IT leadership

by Glen Sard, Communications Manager, MSIS

Dr. Andrew Rosenberg (l), Ted Hanss (r)

On March 17, the U-M Board of Regents approved the appointment of Andrew Rosenberg, MD, as interim chief information officer (CIO) of the University of Michigan Health System, effective April 1, 2016. He was nominated into this new role by Marschall S. Runge, MD, executive vice president for medical affairs and dean of the Medical School.

Dr. Rosenberg, an associate professor of anesthesiology and of internal medicine, had previously served as interim CIO of U-M Hospitals and Health Centers and, before that, as chief medical information officer.

"I am sincerely honored to have this opportunity to help move health IT forward at the University of Michigan," says Dr. Rosenberg. "We have extraordinarily talented, motivated, and dedicated people working in a variety of U-M health IT organizations. Our opportunity is to collaborate in creative new ways to provide exceptional support for research, medical education, and clinical care—and serve our patients, families, physicians, students, faculty, administrators, and staff better—by working together to develop and deliver innovative tools, technologies, strategies, and services, and I am confident we will do that."

In conjunction with his appointment, Dr. Rosenberg named Ted Hanss to the new role of associate chief information officer (CIO) of the University of Michigan Health System. Hanss has served as Medical School CIO for the past five years, providing operational and strategic leadership for its information and communications technology functions that support research and education.

"In this position, Ted will play an instrumental role in helping us develop a new framework for health IT at U-M, including fostering deeper collaborations with campus IT, partner organizations in schools and colleges, and with other major initiatives such as data science. I look forward to continuing to work with him to advance our institution," says Dr. Rosenberg.

Hacking with (old and new) friends

by Phill Cameron, LSA Language Resource Center; photos by Ken Caldwell, ITS Communications

Amanda and I are now friends. We worked as a team (Amazon Warriors) on the Portuguese Game Design Project. Come with me as we go backward through the amazing Hack with Friends event.

Smart Ticket Creation won the golden hard drive trophy from among 17 completed projects. It allows Terminal users who need technical support to record a video of their Terminal session, then submit it in tandem with their support request ticket. This drastically shrinks the troubleshooting feedback loop by allowing technical support specialists to see exactly what is happening when the user encounters a roadblock. It was a very impressive workflow optimization project that was ready to roll out after two days of dedicated work.

Continuing backward: Before the winner was picked, before the top six presentations, everyone walked around the bright, voluminous hall at the NCRC where we had all worked for the past two days. Each team created a three-minute "pitch" explaining their project. Every team had ten poker chips and could vote for their favorite projects by dropping a chip in the cups sitting at each team table. Teams rotated, listened to pitches, and gave chips to their favorites.

Our two-person team, Amazon Warriors, was unique in that our project was the initial design for a Brazilian Portuguese video game whose goals are, in order: fun, teaching culture, and teaching language. Amanda Hudeck is a performance support analyst for ITS Solution, Design & Delivery. It turned out we had many things in common and collaborated extremely well together, due largely to her very communicative style of working. She always clearly explained her processes as she created the interface and character mockups and what she needed from me to move forward. We researched indigenous Brazilian cultures and created Creative Commons Licensed (CCL) art assets as well as flow charts for the first few minutes of the game. As we do not speak Portuguese, this was all done in English, and that leads me to the final note about Hacks with Friends.

While waiting to have our picture taken, we chatted with a man from another team. It turned out his daughter is a graphic design major, taking Portuguese! We plan to see if she would like to join our team. For me, these serendipitous meetings are one of the best parts of Hacks with Friends. Another is that our project went from just an idea and a few words to having proof of concepts for content, creation, UI, and UX.

Gaming the classroom

by Heather Kipp, ITS Communications

Who doesn't love a good game? Whether it's an innocent round of hide-and-seek, an immersive video game, or a competitive card game, we all enjoy a challenge.

Pamela Bogart, English Language Institute Lecturer, recognizes game-inspired play is not only fun, it can also be highly educational. "When you play a game, you start at zero and make choices to accrue points. We want to reward students for taking risks and trying new things. By adopting features of popular game environments, we cultivate those positive learning behaviors."

Using Canvas, Bogart designed a game-inspired course structure for ELI 510 Academic Reading and Vocabulary Acquisition. Her goal was to create a highly engaged, student-centered learning experience for her cohort of master's and doctoral students.

Just as there are multiple ways to win a game, ELI 510 students choose tasks most pertinent to their unique course of graduate study. Some write about what they have read while others focus on developing their ability to fluently lead a seminar discussion on a text. "This pedagogy lends itself to the structured customization of learning with individual students and is well suited for language learning," Bogart said. "It is an approach that rewards practice toward mastery."

She also found Canvas provides opportunities not available in CTools. "Canvas learning outcomes feed into rubrics and provide rich feedback to both the student and teacher on single assignments and their overall progress."

Bogart continues to revise ELI 510 based on student feedback and her own observations. Canvas analytics helped her "better understand where students most deeply engaged, what they avoided, and what led to the biggest learning outcomes."

Most recently, she re-framed the course as a journey. Students log mileage (course points) as they take trips (Canvas assignments) with multiple possible stops (options within each assignment), toward four possible destinations (Canvas outcomes, which track mastery in a course). The destinations reflect Canvas modules and core assignment groups. Most stops earn up to 5,000 miles. Students pass the course if they complete at least 250,000 miles by the end of the term.

Her students also find value in the Canvas discussion platform. "Some students really enjoy the ease of contributing to an online forum via video. It's an opportunity to articulate something out loud and hear the contributions of others, which is critical in a course where you are learning to speak more fluently."

Bogart also eliminated twice-a-week, 90-minute meetings and moved the course almost completely online. "Our students are enrolled in intense graduate programs at U-M and have very limited time to spend on elective, advanced language classes. By making it more flexibly paced and customized to each student's goals, enrollment increased," Bogart said.

The ELI 510 redesign was supported by a LSA Instructional Support Services Faculty Project Grant with help from the U-M Language Resource Center, GradeCraft, Center for Research on Learning and Teaching, and Information and Technology Services. Bogart found this assistance instrumental.

"Canvas is very flexible in how you configure the course modules, pages, and syllabus. These all make a big difference for the student experience and the opportunities available to an instructor," Bogart said. "My advice to other instructors is seek out the tech gurus in your unit. I benefited from so much wonderful advice from people on the technology and instructional design side."

Enriching Scholarship preview

by Phill Cameron, LSA Language Resource Center

Enriching Scholarship is an annual week of free workshops hosted by the Teaching and Technology Collaborative (TTC) that focuses on faculty and staff continuing education and exploration. Approximately 120 sessions will be offered May 2-6 at various locations across the Ann Arbor campus, covering a wide range of interests. The list below is just a small sample:

  • Adobe Creative Suite Overview and Integration
  • Best Practices for Visualization
  • Emerging Technologies for Capturing 3D Things
  • Love Your User: Applying User Experience (UX) Principles to Your Work
  • Making a Case for Community Needs: Simple Ways to Tell a Story with Data and Statistics
  • Project Management for Newbies
  • Qualtrics for Your Projects
  • Technology, Approachability, and Student Success
  • Visualization in Virtual Reality
  • Where to Store My Stuff

The TTC encourages Michigan IT staff to attend and inform others of the breadth of learning opportunities available at no cost. You can find a complete listing on the TTC website. Registration opens April 4.

Enriching Scholarship traditionally kicks off with a keynote address from a notable presenter. This year's speaker is Dr. Barbara Oakley whose topic is "Learning How to Learn:"

Many learners, whether graduate students, workers in industry, or even professors, are unaware of best practices in learning, particularly in the STEM disciplines. Instead, they suffer under illusions of competence, continuing with learning practices that research have shown to be ineffective. This talk provides activities and insight into best practices in learning as revealed by insights from neuroscience and cognitive psychology. Building on cutting edge research involving the "default mode network," we'll explore how and when learners should access the brain's different learning modes to creatively tackle problem-solving while reducing frustration.

Oakley is a professor of engineering at Oakland University in Rochester, Michigan; a visiting scholar at the University of California, San Diego; and Coursera's inaugural "Innovation Instructor." Her work focuses on the complex relationship between neuroscience and social behavior. Her research has been described as "revolutionary" in the Wall Street Journal, and she has published in outlets as varied as the Proceedings of the National Academy of Sciences, the Wall Street Journal, and The New York Times.

Kudos & Campus News

Got some news to share, or know someone who deserves a shout-out? Let us know!

Hacks with Friends winners

Nearly 100 Michigan IT professionals  came together in the NCRC main cafeteria on March 3-4 to create 17 amazing hacks. The teams were diverse with skill sets spanning the IT career spectrum, including developers, web designers, data analysts, user experience experts, and business analysts. Each hack/project was built from scratch and presented for judging on Friday afternoon.  The first place winner, Term Report: Smart Ticket Creation from Terminal, included team members Mark Champe and John Gallias (LSA IT), Drew Montag (MSIS), and Raden Tonev (MICHR). Visit the Hacks with Friends site for the full list of winners plus lots of photos, videos, and more. Congratulations to everyone who participated!

Ensuring accessibility, enabling success

Screen Reader Specialist Brandon Werner (ITS) uses his technology expertise and personal knowledge to enable blind individuals at U-M to succeed in daily life on campus. Werner focuses mainly on screen readers to ensure they work smoothly with various U-M systems. Werner's most recent accomplishment involved research on how STEM materials could be better presented to blind people. "It was a huge project," Werner says. "Basically, I made a manual on how to use existing processes for another purpose—for blind people to read numbers." Read the profile in the University Record.

7 things you should know about Caliper

A new publication from EDUCAUSE, co-authored by Anthony Whyte and Sean DeMonner (ITS), outlines key info about the new Caliper standard for learning analytics data interoperability. Caliper is a standard that enables the collection, storage, and transport of data about learning. It provides data structure and semantic interoperability, resulting in an improved exchange of information across applications and institutions. Caliper could change the experience for students, faculty, and advisors by enabling more sophisticated analytics, learning dashboards, and advising tools.

Numbers game

The score is tied 4-4 in the bottom of the seventh inning. Bases are loaded with two outs when a senior outfielder steps up to the plate. She has struggled to hit in recent weeks. Does the coach trust she will break out of her slump, or send in a pinch hitter to seal the victory? Coaches often go with gut instinct in pressure situations, but that is quickly changing. Analytics and big data are revolutionizing sports, as coaches and athletes often turn toward research to gain a competitive advantage. Read the article in Michigan Research.

Reader survey: Results & drawing winner

Thanks to everyone who responded to our Michigan IT Newsletter reader survey! We received lots of great feedback and suggestions—some of which we've already implemented. Here is a summary of responses (PDF). We'd also like to congratulate Melissa Cox, who won our drawing for a $50 gift certificate to the M Den. (The winner was selected at random from a list of respondents who supplied their UMICH email address.) Missed the chance to participate? We'd still love your feedback! The survey will remain open until April 15.

Teaching & technology: Chalk, talk, and hypertext

The college classroom is radically different today than it was even five years ago: Professors routinely use projector screens, computers, document cameras, and electronic whiteboards. Collectively, these practices have shifted the conversation from what professors say to what technologies they use. However, at the core of each professor's ideology lies the same fundamental goal: to help students gain knowledge that makes the effort to learn worth it. Read the article in the Michigan Daily.

EMERSE accesses 'untapped data' in clinician notes

More than 12 billion words. That's how much text is locked in the "free text" portion of electronic medical records at UMHS. The standard way to access that information is to look through the medical records individually. Unless you use EMERSE. UMHS's Electronic Medical Records Search Engine is a secure, user-friendly tool that allows users to search the "free text" portion of electronic medical records. Developed by Dr. David Hanauer and initially released in 2005, EMERSE provides easy access to data that was previously untapped. Read the story in UMHS Headlines.

Cracking the code for battery-less tech

Experts believe nearly every "thing"—bicycles, toasters, eyeglasses, and clothing—will eventually use embedded chips, or sensors, to connect wirelessly to everything else. Yet, very little is being said about what will power the chips that will make this "Internet of Things" world a reality. David Wentzloff, professor of electrical engineering and computer science and co-founder of PsiKick Inc., believes the answer to the power problem is to radically lower the power consumption of embedded chips. Read the article in Crain's Detroit Business.

Digital information helps students plan courses

A student taking a large course load next semester wants to know how much work will be involved with the classes she has tentatively mapped out. Another wonders if other students have found a certain course helpful for the major he intends to pursue. A new tool called Course Profile can now give students like these reliable data about their courses. The Digital Innovation Greenhouse within the Office of Digital Education & Innovation rolled out the Academic Reporting Toolkit 2.0, with the Course Profile name, on March 23 for students in nearly all of the schools and colleges that have undergraduate courses. Data is available for nearly 9,000 courses. Read the story in the University Record.

Training & Events

Contact us to get your event listed.

NEW Tech Scoop workshops

Computer Showcase hosts a regular series of workshops designed to help you discover new tech and make the most of the tech you already have. Join us for demos and tutorials on hardware, software, apps, and products that might just change your world. Sessions are held Fridays, 11 a.m.–noon on the ground floor of the Michigan Union, and are open to all. We encourage advance registration, but drop-ins are welcome. Bring your own device if you want, but that's not required. We can provide 1:1 tech consults or helpful how-to resources so you can DIY with confidence. Upcoming sessions: April 8: Photos app for Mac; April 15: Meet iPad Pro.

Collab training

The ITS Collaboration Services team offers free training on M+Google and M+Box to departments and units. The team can customize the training to meet the unique needs of your group—from beginners to advanced users and anything in between. If you would like to request customized training for M+Google and M+Box, please complete and submit this form.

Free online training at lynda.com

U-M provides free lynda.com access to faculty and regular staff on the Ann Arbor, Dearborn, Flint, and Health System campuses. lynda.com offers thousands of online tutorials for business, software, technology, and creative skills for professional and personal development. The service also stays on top of evolving best practices and new software versions, many times in advance of public releases. lynda.com courses on Tableau, which is new reporting software in the U-M Analytics and Business Intelligence toolbox, were recently praised for their highly quality of instruction, wealth of support materials, and the convenience of self-paced training. On March 31, lynda.com launched “Learning Paths,” sets of related courses intended to prepare users for a specific role or to update users’ skills for their current job. Some of the new “Learning Paths” include how to become a digital marketer, photographer, digital illustrator, small business owner, project manager, bookkeeper, or web developer. Visit the ITS Technical Training site and review the agreement terms to learn more.

Community of Practice meetings

Visit the Communities of Practice page for more information and to subscribe to the CoP calendar.

  • IT Service Management Mini-Symposium: Wednesday, April 13, 8 a.m.-12 p.m.; Taubman Health Sciences Library, rooms 5000, 5360, 5370, 5380.
  • Agile Development: Tuesday, April 19; 3:30-4:30 pm; location TBD.
  • Contact Centers: Thursday, April 21; 1 p.m.-2:30 p.m.; LSA Building, room 2001; agenda.
  • Cloud: Thursday, April 21; 3:30 p.m.-4:30 p.m.; location TBD.
  • Data Integration: Monday, April 25, 9 a.m.-11 a.m.; Arbor Lakes Building 3, South Dome.
  • CoP Facilitators: Wednesday, April 27; 2:30-4 pm; 2001 LSA Building, room 2001.

Siebren Versteeg: LIKE II (2016)

April 2-July 24; UMMA, Media Gallery. In Siebren Versteeg's LIKE II (2016), a computer painting program creates a composition using a continuously changing algorithm, and then runs a periodic Google search to find a matching image online. Every sixty seconds, the painting made by the computer is uploaded to Google's "search by image" feature, and images that most closely match the composition are then downloaded and displayed.

Register for Enriching Scholarship

Registration opens April 4. Enriching Scholarship is a week of workshops, discussions, and seminars focused on the role of technology in enhancing teaching, learning, and research. The conference takes place Monday, May 2 to Friday, May 6 and is organized by staff from the U-M Library, ITS, CRLT, LSA, SOE, and the Medical School. It's open to all faculty, students, and staff and is a fantastic opportunity to pick up applied skills and see how many IT services are used to support the core university mission. All sessions are free and require registration.

U-M Mobile Apps Challenge awards ceremony

Monday, April 4; 5:30-6:30 p.m.; Beyster Building, Lecture Hall 1670. The Mobile Apps Challenge is a yearly event that celebrates the innovative work being done by U-M students, faculty, and staff in mobile development. The awards ceremony will showcase all entries, and will feature guest speaker Shawn Planko, engineering manager at Mobiata.

Integrated Product Development Trade Show

Wednesday, April 6; 6-8 p.m.; Ross School of Business, Colloquium. U-M's Business, Engineering, and Art & Design students are gearing up for the twentieth annual IPD Trade Show to display their work over the past semester in this interdisciplinary design course. This year's student design challenge: One-Handed Household Devices. Touch surfaces must be made of materials and shapes that can be built using tools available at Maker Works. See the actual products and test them out, then cast your vote. The event is free and open to the public.

MICDE annual symposium

Thursday, April 7; 8 a.m.-5 p.m.; Rackham Graduate School, 4th Floor Amphitheater. The annual symposium for the Michigan Institute for Computational Discovery and Engineering (MICDE) will feature some of the most compelling new research by U-M faculty as well as an outstanding group of guest speakers. The symposium will also include a poster session highlighting computational work from U-M researchers.

signal/noise: A FemTechNet conference

Friday, April 8-Sunday, April 10. Various times and locations. signal/noise: A FemTechNet Conference on Feminist Pedagogy, Technology, Transdisciplinarity is a three-day conference with panels on distributed open collaborative courses (DOOC), interactive workshops on wikistorming, exquisite engendering, feminist mapping, writers, activism, and hackerspaces. Keynote presentation by DJ Lynnee Denise. Hosted by the Institute for Research on Women & Gender.

‘Dissonance’ speaker series begins April 12

Tuesday, April 12; 5:30 p.m.; Michigan Union, Anderson Room D. Dissonance is a new U-M speaker series that seeks to explore how technology, law, privacy, and security are inextricably linked. The first event, “Apple & the FBI—Encryption, Security, and Civil Liberties,” will be a debate between Nate Cardozo, senior staff attorney for the Electronic Frontier Foundation, and Barbara L. McQuade, U.S. Attorney for the Eastern District of Michigan. U-M Professor J. Alex Halderman will moderate.

Big Data Ethics Support Systems

Thursday, April 14; 3-4:30 p.m.; Institute for the Humanities Common Room, #1022. Bonnie Tijerina is a librarian, entrepreneur, and library community convener. She is currently a Data & Society Fellow at the Data & Society Institute in New York City. She is founder of ER&L (Electronic Resources & Libraries) conference and organization, created to facilitate communication and foster collaboration among information management and e-resources professionals in libraries. More info.

IT4U62: Spear Phishing—Don't Get Hooked!

Thursday, April 28, 9-9:45 a.m.; online. Spear phishing is an email spoofing fraud attempt to steal your confidential data. Data security analyst Louis Daher (ITS) offers tips on how to identify and avoid common hooks and prepare for any future attacks. Bring your questions! Register in My LINC.

Recycle your e-waste

Saturday, May 7; 9 a.m.-2 p.m.; Pioneer High School parking lot. U-M's Office of Campus Sustainability, in conjunction with Ann Arbor Public Schools, is hosting the 9th annual free e-Waste Recycling Event. Get rid of your electronic waste quickly and easily in a responsible, secure, and environmentally friendly manner. UM-Ann Arbor staff who would like to drop off their e-waste on their way to or from work can do so at the business drop-off site at the U-M State Street commuter parking lot on Thursday, May 5, 8 a.m.-4 p.m., and Friday, May 6, 8 a.m.-3 p.m. Please be prepared to show your Mcard.

Safe Computing

Fraud or safe? Check out real U-M phishing examples.

Criminals craft phishing emails and web pages that spoof the look and feel of legitimate U-M emails and web pages. The two most important things to remember when asking yourself whether an email or web page is really from U-M are these:

  • U-M won't ask you to validate your account or provide your password in email.
  • Check the URL of a web page before entering your UMICH password.

Examples of actual U-M phishing and legitimate emails are on the Safe Computing website to help you distinguish between the two. See What to Watch for: Phishing Examples. A video, a list of recent phish emails received at U-M, and more are at Spam, Phishing, and Suspicious Email. Download this letter-sized poster from Safe Computing and post it in kitchens and other common areas to help remind others about how to protect their UMICH accounts.

Project Updates

Working on a project you'd like share with the Michigan IT community? Let us know!

Limited pilot for migration of CTools project sites begins

With U-M course sites moving to Canvas by fall 2016, ITS is taking initial steps to prepare for CTools' retirement. Project sites account for nearly half of all CTools content. ITS is currently piloting the migration process with project sites owned by ITS staff only. ITS staff will no longer use CTools for collaboration. Instead, they will explore other options, such as M+Google or M+Box. ITS staff who own CTools project sites received an email with migration instructions, and will have until April 21 to take action. At that time, any remaining ITS-owned CTools project sites will be deleted.

Canvas updates to dashboard & Course Manager

Updated dashboard coming May 1: An updated Canvas user interface will launch on May 1. Course sites will remain essentially unchanged. Changes are primarily related to the dashboard and user-settings menu.

Canvas Course Manager: Instructors can now combine multiple class sections into a single Canvas course and add external email addresses (or friend accounts) using the U-M Course Manager tab in the left navigation of their course. Review this guide or contact the ITS Service Center for assistance.

Join Canvas at Michigan for the latest updates, support materials, and new feature information.

New multifactor solution to use Duo Technology

Over the coming months, U-M will replace MTokens with a new multifactor authentication solution from Duo Security, an Ann Arbor-based company. A U-M project team is working with Duo to develop an implementation plan. Duo offers a number of authentication options—including a smartphone app, text message or phone call verification, and more—aimed at ensuring people can choose an option that works well for them. "Thank you to everyone from across the university who participated in the vendor selection process," said Don Welch, U-M chief information security officer. "This is going to allow individuals and the university to be more secure in today's high-threat environment." To learn more, see Multifactor Authentication Project.

Upgrade to payment card industry infrastructure

Units that accept credit card payments are responsible for reporting compliance with Payment Card Industry Data Security Standards (PCI DSS) to the U-M Treasury Office annually. Additionally, credit card payments using any local IT system (PC, server, network, etc.) must meet specific requirements. A collaborative project between the Treasurer’s Office and ITS is underway to create a secure, PCI-compliant infrastructure to support credit card processing and save current U-M Internet merchants from operating their own secure environments. The goal is to make PCI compliance a centralized business practice and support U-M merchants’ needs. Beginning in May, Parking and Transportation will be the first of 35 high-risk merchants to take advantage of the infrastructure. Remaining high-risk merchants will be rolled on by September. Training for all ITS staff and unit IT staff who support merchants will be required to maintain PCI compliance.

WiFi upgrades continue

  • Recently completed upgrades: Modern Languages Building and Lurie Biomedical.

  • Buildings currently under construction: Hutchins Hall, William Cook Legal Research Library, Oxford House, School of Nursing (400 N. Ingalls), Dana Building, Electrical Engineering & Computer Science Bldg. (EECS), and Betty Beyster.

  • Network design underway: Francis Thomas Jr. Public Health (SPHII), Henry Frieze Vaughan Public Health Bldg. (SPHI), Revelli Band Rehearsal Hall, Stockwell Hall, Markley Hall, Mosher Jordan Hall, Stearns Frederick Building, GG Brown, Alumni Memorial Hall, Lorch Hall, Alice Lloyd Hall, Couzens Hall, North Quad, South Quad, Moore Hall, and the School of Education.

  • Site surveys scheduled/completed: Sterns, Walgreen Theatre, Stamps Auditorium, Lane Hall, East Hall, Perry Building, Weill Hall, and Weiser Hall.

Visit the project website for additional information.

Service Updates

If your unit or group provides an IT service to campus, this space is available for short news items and updates to the Michigan IT community. Send us your information.

Blue Jeans enhances user experience

Blue Jeans continues to improve as a leading form of videoconferencing, content sharing, and real-time video at U-M. In November, an agreement between U-M and Blue Jeans Network added "Primetime" interactive event hosting and enabled the service to be used with Protected Health Information (PHI). On March 19, the Blue Jeans 3.1 update introduced a new look and feel along with an improved user experience. Highlights include a redesigned home page and seamless switching between computer and phone audio, along with other enhancements. To learn more about Blue Jeans service and how to register for an account, visit Blue Jeans Videoconferencing Services at U-M. For information about training resources, email HDVideoconferencing@umich.edu. For support, contact the ITS Service Center.

WiFi improves cell phone calling

Have you ever tried to make a cell phone call on campus, just to have it fail? You are not alone. Many buildings on the Ann Arbor campus have poor cellular coverage. Now, the ability to make calls on the Ann Arbor campus is taking a big step forward. Over the past year, cellular carriers started to enable WiFi calling on select devices. WiFi calling routes calls and text messages over WiFi instead of cellular networks. Verizon Wireless is the latest carrier to enable this feature for its customers. AT&T, Sprint, T-Mobile, and Project Fi all previously added WiFi calling options to their service offerings.

Edit your MCommunity profile from your smartphone!

The new, mobile-friendly interface to the MCommunity Directory just got better. It's still a work in progress, so it doesn't yet offer the same functionality as the current web interface. These new features were just added:

  • Edit more of your profile. In addition to editing your Away Message, you can now edit the Notice, Links, About Me, and Description parts of your profile.
  • See your groups. You can see your My Groups page, which lists all the groups you own, moderate, and are a member of.

Try it: New Interface to the MCommunity Directory (under development). Also available via the Michigan App. Important! Any changes you make using the new interface affect your actual MCommunity profile.

ITS launches CaptureSpace pilot

ITS's MiVideo (Kaltura) service has released CaptureSpace, a desktop software for Windows and Mac that captures any combination of screen, audio, and webcam input and uploads the content directly to Kaltura. CaptureSpace's functionally is similar to Camtasia Relay. In addition to capture, users can annotate in realtime with text, shapes, and drawings. Once the capture is done, the content can be edited in the app by trimming, chopping, selecting title slides, and adding credits. For more information, contact Melinda Kraft of the ITS Teaching & Learning team.



Tivoli: A new name and lower rates

Tivoli Storage Manager (TSM) is a client/server application that allows customers to back up and restore files to their server over the network. TSM now has a new name: MiBackup. In addition, rates for FY17 will be significantly reduced. Please refer to the Michigan IT Services Portal and download the MiBackup Service Level Expectations PDF for more information.

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