Communities of Practice

The Michigan IT working group supports numerous Communities of Practice (CoPs), in which like-minded professionals share information, experiences, and ideas around a particular IT topic in support of the university’s missions.

To participate in a community, contact the CoP's facilitators, subscribe to the MCommunity group (if available), or attend a meeting. If you wish to create a new CoP, or update this page with information about an existing community, please contact Lisa Callihan and Jennifer Herron, CoP facilitators, at


Click on an event title to see more details about the event.


Communities of Practice

Agile Development

This group will discuss agile philosophy and how it applies as part of the Michigan IT software development strategy. Meetings will be conducted in Agile Coffee as well as topical discussion formats. Meetings are once per month at various locations throughout campus.

Assessment & Evaluation

The purpose of the Assessment and Evaluation Community of Practice is to connect members of the U-M community who are engaged in assessment or evaluation work focused on teaching and learning outcomes and foster collaboration across units and disciplinary domains.

Audiovisual (AV) Technology

This community brings together individuals responsible for audiovisual technology. Through this community, we share methods for installing, maintaining, configuring AV technologies and exchange information regarding standards and best practices. We are always looking for opportunities to have consistency as well as opportunities to increase buying power for common equipment across campus. We typically meet in new spaces every other month with the first 30 minutes of the meeting being a tour of the host’s space.

Augmented and Virtual Reality Systems

The purpose of this community is to explore and learn from each other on the various uses of Augmented and Virtual Reality systems. The group will track the emergent uses of these technologies and share individual experiences with the different platforms. The group will meet regularly, with opportunities for members to present, identify challenges and share experiences.

Business Intelligence

The purpose of the Business Intelligence Community of Practice is to build and grow an analytics community through network, information sharing, and skill development related to analytics, reporting, and business intelligence at the University of Michigan.


The Cloud Community of Practice is intended for those interested in the use of cloud-based systems, either as infrastructure (e.g., servers, networks in the cloud) or as services (e.g., pre-built web services). Cloud vendors will include Amazon, Microsoft and others as interest dictates. The purpose of the group is to provide education through formal presentations, informal discussion and active sharing of information and methods, and to develop an enjoyable interconnected peer group interested in learning about all things cloud with low vendor egoism.

Constituent Relationship Management (CRM)

The Michigan CRM Community of Practice is for those interested in being involved, or just monitoring, work being done with CRM systems and projects across the university. Constituent (or Customer) Relationship Management (CRM) currently exists in pockets all around campus and this group is exploring the possibility of an enterprise CRM system/approach for campus. We aim to develop an overall, campus-wide vision and strategic approach to full life-cycle constituent data management and care; define a program and approach that aligns business processes and functions with constituent and institutional priorities; and invest in an “ecosystem” of CRM products that aligns with this strategy by meeting the various needs of stakeholders and maintains data interoperability.

Community of Practice Facilitators

A Community of Practice for facilitators was established in order to share resources, challenges, tips, support and tools among the Michigan IT Pilot Communities of Practice. Our goal is to provide an ecosystem that sustains healthy, vibrant, and relevant communities of practice.

Contact Centers Operations

In 2015, we created a community of practice to bring together disconnected contact centers from across our 3 campuses. The university provides telephone services for 35,000 students, faculty, and staff at the U-M Ann Arbor, Flint, and Dearborn campuses. A percentage of these customers make up over 45 contact centers locations, which are using both ACD and ICD (VoIP) technologies.

We’ll discuss the challenges of addressing the needs of large scale contact centers such as Shared Services and IT Help Desks versus smaller units with different challenges. This community of practice is meant to help us keep track of changing stakeholders and deliver consistent communications to the right people.

Content Managers (Digital Signage)

This group holds quarterly, 90-minute meeting that provides a collaborative environment where Content Managers can share resources and ideas, work on sign design, content, keep informed, and provide service feedback to the ITS Digital Signage Team.

Controlled Unclassified Information (CUI)

The Controlled Unclassified Information (CUI) Community of Practice seeks to establish a network of people at U-M who have a role or interest in compliance with ITAR and EAR. All members of the university community are welcome. We plan to meet 3-4 times per year. Discussion points may include best practices, training, available services or resources, news and updates, institutional knowledge and sharing of ideas. Got a problem with a TCP? We can bounce ideas off each other through this group.

Customer Service Advocacy

The Customer Advocacy Community of Practice will join together those at U-M who help customers navigate the U-M IT ecosystem, guide customers to services that exist, and advocate for them when services don’t yet exist.

Data Integration

This group is for those interested in sharing Data Integration best practices and experiences. This group meets monthly, September-May. Discussions focus on development platforms, professional networking and knowledge sharing.

Data Management

The goal of the Data Management Community of Practice is to fulfill a key component of the IT Strategic Plan around Institutional Data Access and Management, consolidating functional and technical requirements for data and how data and information are managed across the organization.


The DevOps community of practice is for developers, admins, operators, and others who use DevOps practices or are interested in learning more.

Engaging the World from Your Classroom

The focus of the Engaging the World from Your Classroom Community of Practice, developed in conjunction the Global Teaching with Videoconferencing grant project, is about joining U-M classes together with classes in other countries over a videoconferencing link.

Geographic Information Systems (GIS)

The Geographic Information Systems (GIS) Community of Practice provides a venue for members of the campus community to share information, experiences, and ideas around GIS topics. We meet periodically for a presentation and discussion of broad general interest, and to provide a face-to-face forum for general knowledge sharing and networking with ones' GIS peers within the broader U-M community.

Google Apps Development

The purpose of the Google Apps Developers group is to bring those interested in Google's wide array of development tools—Google Apps Script, APIs, the webstore, and more—together to learn and build. Ultimately, we want to develop expertise to harness the power of Google at Michigan, for the benefit of each other and those we support.

IT Service Management

The IT Service Management Community of Practice seeks to establish ongoing opportunities to discuss and exchange knowledge relating to how IT services are delivered with a business lens focus, utilizing the IT Service Management methodology and all the various IT frameworks that exist.

Payment Card Industry Data Security Standard (PCI DSS)

This group is for those interested in learning about PCI compliance on campus, sharing successes and failures, collaborating to find common solutions, and improving the campus risk profile. "Payment Card Industry Data Security Standard (PCI DSS).

Project and Program Management

The purpose of this group is to connect people who have an interest in project management and program management. We support each other to gain certifications, knowledge, and success stories. We share and explore emerging methods, new possibilities, and best practices. We coach one another to improve the project, program, and portfolio management discipline across the university.


The Storage Community of Practice facilitates sharing information and challenges to help understand how we do what we do, where we can improve individually and collectively, and strengthen existing relationships to support and learn from each other. The group meets monthly to hear presentations from different IT professionals across campus on how storage is selected, set up, used (from multi-petabyte to department level storage solutions), best practices, and storage related topics of interest from perfSONAR to University Library initiatives for research support.

Web Hosting

The purpose of this group is to connect staff on campus who either use or support users of web hosting services on campus. One of the goals of this group will be to determine whether needs are being met by service providers on campus, and if not, how best to meet those needs.

Women in IT

Currently women make up less than 25% of the IT workforce in the USA. Minorities make up even less. Let's explore why that is, and how we can promote diversification in IT. The Women in IT Community of Practice seeks to establish a network of people in the field of Information Technology to support women’s career growth, education on relevant topics, and look for ways to increase the number of women in IT. We will also look for opportunities to reach out to the community to encourage women of all ages to embrace and nurture their love for technology. We meet monthly.

NOTE: Communities of Practice will not serve as governance or steering committees, but are about coordinating and sharing knowledge with peer IT experts across the university.