U-M IT Strategic Plan Success Metric #3

Accuracy: Does the strategy accurately reflect the stakeholders’ views?

  • Measurement Method: A survey to the stakeholders asking about the quality of the strategy.
  • Success Looks Like: The results of the survey increase over time.

Baseline Measurements

In May 2016, more than 650 U-M faculty and staff provided their input as to how accurately the IT Strategy aligns with their views of how IT should advance the university.

Across all five goals*, respondents were overwhelmingly in agreement (95%) that the goals aligned with their views of how IT should advance the university

Findings by Goal

Missing Themes

When respondents were asked if anything was missing, the following themes were noted:
  • Examples to provide clarity
  • More focus on administrative systems
  • Customer service
  • Increased collaboration
  • How to measure the goals
  • Patient integration into the goals
  • Staff support

Areas of Improvement

Of those who selected “slightly” or “not well aligned,” we identified the following themes:

  • Easily Leveraged Information
    • No centralization of services
  • Unified Research Ecosystem
    • Too vague/contained too much jargon 
    • Fear of standardization of services
  • Learning Laboratory
    • More clarification/specificity
    • Unrealistic
  • Learning Health System
    • There were few critical comments related to the goal, although some wanted to see a greater focus on patient and clinical care
  • Minimal Administrative Overhead
    • More clarification/specificity
    • Not worded well
    • Pessimistic the goal is achievable


If you have questions or would like to learn more about the data or collection process, please contact the IT Strategic Planning Team at IT.Strategic.Planning@umich.edu.