U-M IT Strategic Plan Success Metrics

Having an IT strategy isn’t the goal—it's a path to help enrich the U-M experience and inspire people to do amazing things through the innovative use of technology.

How do we know we’re on the right path?

Awareness

Is the strategy easily found and used?

28
average pageviews per day

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Is the university community aware of the IT strategy and its contents?

1,800+
contacts via 30+ sessions

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Accuracy

Does the strategy accurately reflect the stakeholders’ views?

95%
agree that the goals align with their views

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Alignment

Are technology decisions aligned to the strategy?

DATA COMING

We will be assessing progress on our initiatives by gathering a list of IT projects and a sum of resources spent on these projects.

Share your story about how technology is inspiring people to do amazing things.

Achievement

Are we achieving the strategy?

DATA COMING

We will be performing an annual assessment of progress based on stories, projects, and other information gathering.

Share your story about how technology is inspiring people to do amazing things.

The Four A’s

The success metrics attempt to measure the strategy from five different perspectives:

  • Achievement — Is the strategy being implemented?
  • Alignment — Are IT resources being dedicated to the strategy?
  • Accuracy — Does the strategy accurately reflect the stakeholders’ views?
  • Awareness — Is the university community aware of the strategy?

These indicators will mature over time and be replaced by broader and more robust metrics. Eventually, the IT Strategy will be measured in terms of how much it advances the university missions.