Key Initiatives

IT Priorities Scorecards

June 2014

University IT Priorities

University IT Priorities are identified annually by the CIO in consultation with university executive leadership and university IT governance. Once identified, these priorities are referenced in the U-M Business and Finance Strategic Framework.

Monthly scorecards tracking progress on University IT Priorities—as well as the CIO/​ITS unit goals—are posted on this page. Two scorecards are created: the Executive Scorecard provides high level information intended to provide University leadership with a brief status summary that can be understood at a glance. The IT Management Scorecard provides more detailed information about the same projects and is intended to provide operational leadership with insight into project status and health.

The following initiatives are the Fiscal Year 2014 (July 2013–June 2014) priorities:

Implement Program of IT Rationalization

  • MiWorkspace: MiWorkspace is a new service that supports a suite of desktop services we all use everyday, including printing, network connectivity, storage, security, software, and also desktop support. This effort is part of a multi-year roll-out that began with central administrative units, and will be rolling out to academic units during FY14.

  • IT Funding and Chargeback: ITS is proposing changes to the funding and chargeback model that will improve the transparency of IT costs in units, provide more consistent chargeback mechanisms, and decrease administrative effort. The future IT chargeback and funding model aims to leverage financial incentives and disincentives to drive IT usage and provisioning behavior in ways that will encourage U-M and its units to better align IT expenditures with strategy and mission.

Roll Out IT Strategic Plan

  • IT Strategic Plan: Focusing on the Mission Domains of Teaching and Learning, Knowledge, Research, and Patient Care, the IT Council has been working with the Office of the CIO and campus leaders on setting campus-wide IT priorities and creating an IT strategy that meets the challenges we face as an institution. The IT Council has endorsed the plan as a 'well-informed stake in the ground' to participate and provoke campus discussion about positioning information technology at U-M. Campus community members will have opportunities for sharing their thoughts, ideas and feedback about the IT Strategic Plan during the 2013–2014 academic year.

  • Michigan IT Community: The vision for a more effective and collaborative IT community is called "Michigan IT." Michigan IT is not an organization, but represents the university-wide community of IT professionals who further the university's missions through the innovative use of technology on all campuses. In coming together as one community, this talented but distributed IT staff at the university will be instrumental in achieving the institution's IT service vision and improving on organizational mechanisms.

Implement NextGen IT Environment

  • Advanced Research Computing: This storage service will allow researchers to better optimize their computing throughput by having storage that can better keep up with rapidly increasing computation speeds. This storage solution will be part of an overall set of tiered storage offerings that meet a variety of performance and price points for researchers.

  • Teaching and Learning Technologies: The goal of this initiative is to support innovation in teaching and learning by making experimental deployments of academic technology available to the scholarly community. In addition to gaining hands-on experience, we will develop criteria and methodologies for evaluating how well these capabilities support new pedagogical approaches. Specific deliverables will be developed jointly with Knowledge and Teaching & Learning domain leadership.

  • Campus Wi-Fi Expansion: Improve the campus Wi-Fi network by adding to and/or upgrading the current coverage in approximately 21 Ann Arbor campus "public facing buildings." These buildings, such as the Michigan Unions, provide service to U-M faculty, staff and students from all schools/​colleges as well as U-M guests. Under development is an RFI to help ensure an equipment vendor is selected that will meet current and future project needs.

  • 100 Gb Innovation Network: ITS partnered with College of Engineering faculty to submit an NSF proposal that requested funding to upgrade a portion of the UMnet backbone to better meet the Big Data needs of U-M researchers. The grant, which was fully funded, partially funds improved connectivity to the data centers hosting computational resources, as well as between them and the outside world. The increased capacity reduces the amount of time required for dataset transfers among U-M data centers, the UM3D Lab, and outside resources, which enables researchers to enhance their efforts by performing additional computation iterations or analyzing data in new and different ways.

In addition to the University IT Priorities, each year the CIO also identifies specific priorities for Information and Technology Services (ITS), one of the University's IT shared-service providers that reports directly to the CIO. The following initiatives are the CIO/ITS unit goals for Fiscal Year 2014 (July 2013–June 2014):

  • Implement ServiceLink: Delivering an enterprise service management framework that enables Michigan IT—the university-wide community of IT professionals—to provide a great customer experience across campus. The framework includes implementing common industry standard processes and an enterprise application. The initial implementation partners are ITS, IT in LSA, and AST.

  • Implement Plan-Build-Run-Manage: Structuring processes to ensure ITS can deliver the best possible services at the lowest possible cost.

  • Implement AST - Software Enhancements: Modifying enterprise administrative systems so they support the new processes developed as part of the administrative streamlining project.