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Key Initiatives

University IT Priorities

University IT Priorities are identified annually by the CIO in consultation with University executive leadership and University IT governance. Once identified, these priorities are referenced in the U-M Business and Finance Strategic Framework.

Monthly scorecards tracking progress on University IT priorities, as well as the CIO/ITS unit goals, are posted on this web page. Two scorecards are created: the Executive Scorecard provides high level information intended to provide University leadership with a brief status summary that can be understood at a glance. The IT Management Scorecard provides more detailed information about the same projects and is intended to provide operational leadership with insight into project status and health.

The following initiatives are the Fiscal Year 2013 (July 2012–June 2013) priorities:

• MiWorkspace: MiWorkspace is a new service that supports a suite of desktop services we all use everyday, including printing, network connectivity, storage, security, software, and also desktop support. This effort is part of a multi-year roll-out that begins with central administrative units, then rolls out to academic units across campus.

• Teaching and Learning Technology Pilots: The goal of this initiative is to support innovation in teaching and learning by making experimental deployments of academic technology available to the scholarly community. In addition to gaining hands-on experience, we will develop criteria and methodologies for evaluating how well these capabilities support new pedagogical approaches. Minimally we will pilot at least three new tools.

• Storage Services for Research Data: Develop a high-speed, persistent storage service for the research community.

• Improve Cellular Coverage in Residence Halls and Academic Buildings: Cellular carriers have not fully embraced the University's initiative for improving cellular coverage on campus. Accordingly, the goal of this initiative is to work with the carriers to develop a new strategy, with an emphasis on residence halls and academic buildings.

• IT Strategic Plan: Focusing on the Mission Domains of Teaching and Learning, Knowledge, Research, and Patient Care, the IT Council has been working with the Office of the CIO on setting campus-wide IT priorities and framing the IT Strategic Planning endeavor. The goal is to integrate the university's IT strategic approach with the strategic direction of the institution's global mission.

• Funding and Charge-Back: The university is developing simple and fair IT chargeback principles that will decrease the administrative support it takes to manage IT across campus. The future IT chargeback and funding model aims to leverage financial incentives and disincentives to drive IT usage and provisioning behavior in ways that will encourage U-M and its units to better align IT expenditures with strategy and mission.

• Security Camera Committee: The Campus committee chaired by the Chief IT Security Officer is developing a new policy for the University's standard practice guide to regulate the installation and appropriate use of security cameras by any U-M unit, including the retention and release of recorded images.

CIO/ITS Unit Goals

In addition to the University IT Priorities, each year the CIO also identifies specific priorities for Information and Technology Services (ITS), one of the University's IT shared-service providers that reports directly to the CIO. The following initiatives are the CIO/ITS unit goals for Fiscal Year 2013 (July 2012–June 2013):

• ITS Disaster Recovery and Business Continuity: This project is to build the enterprise continuity plan for critical services and systems across ITS. The goal of the project is to have documented continuity plans that have been validated and to have staff trained in the execution of the plan.

• Dashboard of Metrics for ITS Services: The goal of this project is to create a "dashboard" of performance metrics that gauge the overall effectiveness of ITS in meeting service level expectations.

• Advance Implementation of the Plan-Build-Run-Manage organization design for ITS: Design and execute the plan to advance implementation of the Plan/Build/Run/Manage (PBRM) organization design to enable ITS to be the best provider we can be for core and shared IT services.

• Advance the Growth of the ITS Culture: The mission of ITS is to provide an unparalleled IT environment to accelerate creativity and innovation by University of Michigan faculty, students and staff. The objective of the initiative to advance the growth of ITS culture is to develop, nurture and sustain the type of work culture that supports this mission and gives ITS the best chance of continuous success for many generations of technology and people.

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