Customer Relations

Useful Links

  • Michigan IT Service Catalog

  • ITS Service Center
    Get assistance with ITS services.

  • NextGen Unit Representatives
    The NextGen Michigan Unit Representative group brings together individuals from campus organizations with NextGen project leaders to prepare our units—and the university as a whole—for MiWorkspace and the other new IT services. The customer relations team works closely with Unit Representatives and other unit leaders.


The Customer Relations team works on technology initiatives with university partners from many campus units, the Office of the CIO, and Information and Technology Services. Our focus is on building relationships and effective communications that enable the university to better leverage information and technology in support of our diverse missions. We have regular connections with leadership, IT, and other members of campus units to address:

  • What's new and changing with campus IT services and projects, as well as with units' academic and administrative activities?

  • What's important for campus units, and how can technology help address near-term challenges as well as support longer-term strategic goals?

  • How are the CIO and ITS doing in meeting the needs of the units with our current and planned IT services?

We work to understand the needs, challenges, and concerns of campus and to produce better outcomes. We do this by:

  • Ensuring the CIO and ITS hear campus feedback — the feedback needed to make good decisions and service improvements that align with the needs of campus.

  • Providing transparency — sharing data and reports on quality of university IT services, and collecting information on units' experience with IT services to build a balanced view.

  • Making connections — identifying IT services that meet the needs of a particular situation; bringing the right folks from ITS together to address a complex issue; and bringing together colleagues from across the Michigan IT community who can collaborate on challenges that they share.

  • Advocating for the needs of the campus community — whether that involves a near-term stretch to make a particular IT service work for a campus unit, or discovering and articulating the long-term trends across campus that should shape IT services and strategy in the coming years.

Customer Relations Contacts

Please let us know if you would like help locating resources related to campus IT services, and especially services provided by ITS. We'd love to hear your feedback on where IT is doing well, and where it can better support your mission. You can speak to the Customer Relations contact who is assigned to your unit. Don't see your unit listed? Contact us at to get connected.

Academic/Research Units

Unit Relationship Manager
College of Engineering Colleen McCormick
College of Literature, Science and the Arts Phil Ray
College of Pharmacy Karen Kuffner
Ford School of Public Policy Phil Ray
Institute for Social Research Colleen McCormick
Law School Colleen McCormick
Life Sciences Institute Karen Kuffner
Medical School Colleen McCormick
U-M Office of Research Colleen McCormick
Rackham Graduate School Karen Kuffner
Ross School of Business Colleen McCormick
School of Dentistry Phil Ray
School of Education Phil Ray
School of Information Colleen McCormick
School of Kinesiology
  • Health Management Research Center (HMRC)
Karen Kuffner
School of Music, Theatre & Dance Colleen McCormick
School of Natural Resources & Environment Phil Ray
School of Nursing Karen Kuffner
School of Public Health Karen Kuffner
School of Social Work Karen Kuffner
Stamps School of Art & Design Colleen McCormick
Taubman College of Architecture and Urban Planning Colleen McCormick
University Library
  • University Press
Phil Ray
UM-Dearborn Colleen McCormick
UM-Flint Colleen McCormick

Administration, Clinical, and Operations

Unit Relationship Manager
Division of Public Safety and Security Colleen McCormick
Executive Offices
  • Regents
  • President's Office
  • Secretary of the University
  • Government Affairs
  • General Counsel
Karen Kuffner
Facilities & Operations Colleen McCormick
  • Financial Operations (includes Payroll)
  • Investment Office
  • Procurement
  • Risk Management
  • Treasurer's Office
  • Financial Analysis
Karen Kuffner
Global Communications & Strategic Initiatives
  • Public Affairs
  • News Services
  • Marketing
  • Communications Administration & Policy
  • Michigan Public Media
Karen Kuffner
Human Resources Karen Kuffner
Office of the Provost Karen Kuffner
Office of University Development Karen Kuffner
Academic Affairs
  • Center for Educational Outreach
  • Center of Research on Learning and Teaching
  • Detroit Center
  • Financial Aid
  • National Center for Institutional Diversity
  • New Student Programs
  • Office of Academic and Multi-Cultural Initiatives
  • Office of Budget and Planning
  • Officer Education Programs (Air Force, Army, Navy)
  • Registrar
  • Undergraduate Admissions
Karen Kuffner
Shared Services Center Karen Kuffner
Student Life
  • University Unions
  • University Housing
  • University Health Service
  • Additional Departments
Karen Kuffner
University Audits Karen Kuffner
U-M Hospitals, Health Centers and Clinics (UMHHC) Colleen McCormick

Additional Units

Unit Relationship Manager
Alumni Association Karen Kuffner
Bentley Historical Library Phil Ray
Center for Research on Teaching and Learning Karen Kuffner
Center for the Education of Women Karen Kuffner
Clements Library Phil Ray
Confucius Institute Karen Kuffner
Digital Education & Innovation Phil Ray
Graham Sustainability Institute Phil Ray
Institute for Continuing Legal Education Colleen McCormick
Intercollegiate Athletics Colleen McCormick
Information & Technology Services Phil Ray
Matthaei Botanical Gardens and Nichols Arboretum Phil Ray
U-M Museum of Art Phil Ray
University Musical Society Phil Ray