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The Unit Representative group brings together individuals from campus organizations with ITS project leaders to prepare our units - and the university as a whole - for new IT services. The customer relations team works closely with Unit Representatives and other unit leaders to ensure that current services and future technologies serve the missions of the various campus units.
The Customer Relations team acts as liaisons between campus units and Information and Technology Services. We meet with campus units across the entire U-M community in order to advocate for their technology needs. Our focus is on building relationships by connecting campus units with the appropriate technology resources. We regularly meet with leadership from the campus units as well as ITS and other technology groups to address:
- What's new and changing with campus IT services and projects?
- How can technology help address long-term strategic goals as well as support current challenges?
- How are the CIO and ITS doing in meeting the needs of the units with our current and planned IT services?
We work to understand the needs, challenges, and concerns of campus and to produce better outcomes. We do this by:
- Listening — We ensure that customer feedback needed to make service improvements are communicated with the rest of ITS.
- Communicating — We strive to provide useful, timely, and relevant information.
- Connecting — We bring the right people from the Michigan IT community together to work on challenging issues.
- Advocating — We represent and amplify the technology needs to support each unit’s unique mission.
- Planning — We discover trends that should shape IT services and strategy.
Customer Relations Contacts
Please let us know if you would like help locating resources related to campus IT services, and especially services provided by ITS. We'd love to hear your feedback on where IT is doing well, and where it can better support your mission. You can speak to the Customer Relations contact who is assigned to your unit. Don't see your unit listed? Contact us at ITS.Customer.Relations@umich.edu to get connected.
|College of Engineering||Colleen McCormick|
|College of Literature, Science and the Arts||Colleen McCormick|
|College of Pharmacy||Marc Brigolin|
|Ford School of Public Policy||Marc Brigolin|
|Institute for Social Research||Colleen McCormick|
|Law School||Colleen McCormick|
|Life Sciences Institute||Colleen McCormick|
|Medical School||Colleen McCormick|
|U-M Office of Research||Colleen McCormick|
|Rackham Graduate School||Marc Brigolin|
|Ross School of Business||Colleen McCormick|
|School of Dentistry||Colleen McCormick|
|School of Education||Marc Brigolin|
|School of Information||Rene Derieux|
|School of Kinesiology||Marc Brigolin|
|School of Music, Theatre & Dance||Marc Brigolin|
|School of Natural Resources & Environment||Marc Brigolin|
|School of Nursing||Marc Brigolin|
|School of Public Health||Rene Derieux|
|School of Social Work||Marc Brigolin|
|Stamps School of Art & Design||Marc Brigolin|
|Taubman College of Architecture and Urban Planning||Marc Brigolin|
|University Library||Rene Derieux|
|Division of Public Safety and Security||Colleen McCormick|
|Facilities & Operations||Colleen McCormick|
|Global Communications & Strategic Initiatives
|Human Resources||Rene Derieux|
|Office of the Provost||Rene Derieux|
|Office of University Development||Colleen McCormick|
|Shared Services Center||Rene Derieux|
|University Audits||Marc Brigolin|
|U-M Hospitals, Health Centers and Clinics (UMHHC)||Colleen McCormick|
|Alumni Association||Colleen McCormick|
|Center for the Education of Women||Rene Derieux|
|Confucius Institute||Rene Derieux|
|Cultural Collections||Marc Brigolin|
|Digital Education & Innovation||Colleen McCormick|
|Institute for Continuing Legal Education||Marc Brigolin|
|Intercollegiate Athletics||Colleen McCormick|
|University Musical Society||Rene Derieux|
- Customer Relations
- Michigan IT