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The Unit Representative group brings together individuals from campus organizations with ITS project leaders to prepare our units—and the university as a whole—for new IT services. The customer relations team works closely with Unit Representatives and other unit leaders to ensure that current services and future technologies serve the missions of the various campus units.
The Customer Relations team works on technology initiatives with university partners from many campus units, the Office of the CIO, and Information and Technology Services. Our focus is on building relationships and effective communications that enable the university to better leverage information and technology in support of our diverse missions. We have regular connections with leadership, IT, and other members of campus units to address:
What's new and changing with campus IT services and projects, as well as with units' academic and administrative activities?
What's important for campus units, and how can technology help address near-term challenges as well as support longer-term strategic goals?
How are the CIO and ITS doing in meeting the needs of the units with our current and planned IT services?
We work to understand the needs, challenges, and concerns of campus and to produce better outcomes. We do this by:
Ensuring the CIO and ITS hear campus feedback — the feedback needed to make good decisions and service improvements that align with the needs of campus.
Providing transparency — sharing data and reports on quality of university IT services, and collecting information on units' experience with IT services to build a balanced view.
Making connections — identifying IT services that meet the needs of a particular situation; bringing the right folks from ITS together to address a complex issue; and bringing together colleagues from across the Michigan IT community who can collaborate on challenges that they share.
Advocating for the needs of the campus community — whether that involves a near-term stretch to make a particular IT service work for a campus unit, or discovering and articulating the long-term trends across campus that should shape IT services and strategy in the coming years.
Please let us know if you would like help locating resources related to campus IT services, and especially services provided by ITS. We'd love to hear your feedback on where IT is doing well, and where it can better support your mission. You can speak to the Customer Relations contact who is assigned to your unit. Don't see your unit listed? Contact us at ITS.Customer.Relations@umich.edu to get connected.
|College of Engineering||Colleen McCormick|
|College of Literature, Science and the Arts||Colleen McCormick|
|College of Pharmacy||Marc Brigolin|
|Ford School of Public Policy||Marc Brigolin|
|Institute for Social Research||Colleen McCormick|
|Law School||Colleen McCormick|
|Life Sciences Institute||Colleen McCormick|
|Medical School||Colleen McCormick|
|U-M Office of Research||Colleen McCormick|
|Rackham Graduate School||Marc Brigolin|
|Ross School of Business||Colleen McCormick|
|School of Dentistry||Colleen McCormick|
|School of Education||Marc Brigolin|
|School of Information||Colleen McCormick|
|School of Kinesiology
|School of Music, Theatre & Dance||Colleen McCormick|
|School of Natural Resources & Environment||Marc Brigolin|
|School of Nursing||Marc Brigolin|
|School of Public Health||Rene Derieux|
|School of Social Work||Marc Brigolin|
|Stamps School of Art & Design||Colleen McCormick|
|Taubman College of Architecture and Urban Planning||Colleen McCormick|
|Division of Public Safety and Security||Colleen McCormick|
|Facilities & Operations||Colleen McCormick|
|Global Communications & Strategic Initiatives
|Human Resources||Marc Brigolin|
|Office of the Provost||Rene Derieux|
|Office of University Development||Colleen McCormick|
|Shared Services Center||Marc Brigolin|
|University Audits||Rene Derieux|
|U-M Hospitals, Health Centers and Clinics (UMHHC)||Colleen McCormick|
|Alumni Association||Colleen McCormick|
|Bentley Historical Library||Marc Brigolin|
|Center for Research on Teaching and Learning||Marc Brigolin|
|Center for the Education of Women||Rene Derieux|
|Clements Library||Marc Brigolin|
|Confucius Institute||Rene Derieux|
|Digital Education & Innovation||Colleen McCormick|
|Graham Sustainability Institute||Marc Brigolin|
|Institute for Continuing Legal Education||Marc Brigolin|
|Intercollegiate Athletics||Colleen McCormick|
|Matthaei Botanical Gardens and Nichols Arboretum||Marc Brigolin|
|U-M Museum of Art||Marc Brigolin|
|University Musical Society||Rene Derieux|
- Customer Relations
- Michigan IT